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Beginner's Guide to Johnny Air Cargo Services


*Cross-posted from Melvel's Closet

 Friends who are aware of my incurable online shopping addiction always ask me how I manage to keep on shopping online, even from stores that do not offer shipping to the Philippines. Their usual questions are: Is it safe to have items shipped here? Aren't shipping charges to the Philippines expensive? Don't you have to pay for customs duties?

I have only one answer for all those questions:

Johnny Air Cargo is an online shopping lifesaver. Their business is simple: you order something online and have it shipped to their business address in New York (or New Jersey, for lesser sales tax), and they ship your package (unopened and safely intact) to the Philippines. You then pick up your package in any of their branches (in SM Megamall or along Aguirre St. in Legaspi Village, Makati). They charge a fee for this service, depending on the weight or volume of the package.

Here's a step by step run-through, using my most recent order as an example:

  1. First, place your order in the online store of your choice.  You need to have a credit card or paypal account to do this.  If you don't have either option, Johnny Air offers a service where they can purchase the item for you, using their own credit card (this will entail additional service fees, however).

  2. When you check out from the website you are ordering from, indicate the following as your shipping address:

    Analyn / (Your full name)
    Johnny Air Retail Corp.
    69-04 Roosevelt Avenue
    Woodside, New York 11377

    Like this:

    

  3. When you receive the email order confirmation from the online retailer/website, forward the email to the Johnny Air contact person in the Philippines, and inform them that you are expecting a package to arrive in the NY office (don't forget to tell them if you want to pick up the package from the Megamall or Makati branch). My regular contact person is Christine Villaranda from the Makati branch, since I pick up my packages from there. E-mail addresses of Johnny Air contact persons can be found here: Johnny Air Directory.

  4. Wait until your package arrives in the Philippines. Someone from Johnny Air will call you or send you an email to confirm arrival of the package in the Philippines, and will advise you of how much fees you need to pay. These are the rates provided to me when I first availed of the service (I have to confirm if these fees still apply, but if there was an increase, I don't think the increase is significant, based on what I paid for my last order):

  5. Finally, pick up your package from (and pay the fees at) the branch of your choice! Turnaround time (the date when they receive the package in NY and the date it arrives in Manila, ready for pick-up) is normally five to seven business days.

For my most recent order, the package was received in NY on February 11. It arrived in Manila on February 16. I retrieved the package in this condition, on February 17:

 

I paid only the minimum amount for this order (2 lbs), around P800.00. All the items I ordered reached me safe and sound:

 

Cath Kidston actually offers shipping to the Philippines, but considering the value of the items I ordered, I would have paid approximately P1,500.00 in customs duties and fees if I had the items shipped directly to the Philippines. And then I would also have to worry if my items will ever reach me at all (does anyone trust our local postal system?).

The minimum charge for the service (about P800.00 for non-electronic items) isn't exactly cheap, so evaluate your options first before you decide on using Johnny Air. Here are some additional tips to make the service more "sulit":

  1. Request the online retailer/website to ship your items in the smallest box or envelope possible. This will work for items that are not so fragile and do not need a lot of protective packaging. Some items may be light in weight but are shipped in huge boxes. Remember that Johnny Air charges based on weight or volume, whichever is higher), so the smaller the packaging, the better.

  2. When you order several items, don't forget to check the option that ships all your items in one package only. Some online retailers send orders in batches (especially if some of the items you ordered are not yet available). Remember that Johnny Air charges by package (not by number of items or by order), so it's in your best interest to have all your ordered items to be shipped in one box/package only.

  3. If you're ordering something that you don't urgently need, wait for a free shipping promo for the online retailer/website. That way, you eliminate the shipping charges from the retailer to the NY office.

If you reached this far...congratulations! Start ordering online now!

 

(Disclaimer: I am not affiliated with Johnny Air Cargo in any way. I am simply sharing my experience with this service because it has worked well for me so far and I haven't had any bad experience with this service at all. If you have questions, just post in the comments section.)

*You can now follow Kikay Exchange at Twitter! Just search for @kikayexchange :)

** Read my comparison between Johnny Air Cargo and My Shopping Box here.

*** Comments section is now closed. Please forward all inquiries directly to Johnny Air Cargo.


Aimee's picture

Gusto ko po kasi umorder sa cathkidstonusa.com . Nung sinubukan ko na pong umorder may pa palang additional na $15 for shipping fee, if I will use JAC yung $15 po ba na yun separate pa sa babayaran ko sa JAC? I'm thinking din po of using MSB because they have sea fare that I believe is cheaper. Any suggestions?

Jillsabs's picture

Hi Aimee,

Yes, iba pa yung $15 shipping fee from Cath Kidston sa babayaran mo pag nagpadeliver ka with JAC or MSB.

If hindi ka naman nagmamadali, mas mura nga talaga ang sea freight ng MSB.

Tim's picture

Hi,

Paano ko po malalagay sa mga shopping sites 'yung ganitong format?

Analyn / (Your full name)
Johnny Air Retail Corp.
69-04 Roosevelt Avenue
Woodside, New York 11377

They ask for the First Name and Surname separately po kasi eh. Thanks!

Jillsabs's picture

Hmmm...maybe you can put Analyn together with your first name? Let's say your name is Jessica Dela Cruz, maybe you can put it as "Analyn Jessica" in the space for the first name and then "Dela Cruz" in the last name.

Anonymous's picture

Hello!You helped me alot,but i still have questions.Hope you can help me.So im planning to buy this guitar http://www.sweetwater.com/store/detail/TaylorSwift,im afraid that i will have the same experience with the person who commented that he/she got a SURPRISE charged shipping amount.Im a student and im going to use my own money.I already converted the price of the guitar but i dont know how much will be the shipping fee.Do you think the SF will be expensive?Oh and how can i send them my payment i still dont have credit card.Do they do door to door delivery?Sorry if i have many questions i am just afraid that i might have a bad experience with my first order with JAC.Thanks alot!

Jillsabs's picture

If you don't want to be slapped with a high shipping fee upon claiming your item with JAC, why don't you try My Shopping Box? I wrote a comparison between JAC and MSB here: http://kikay.exchange.ph/node/4916

And since you don't have a credit card, you're better off with MSB because it has a tie-up with Gcash. You can also choose between airfreight or seafreight. Seafreight is much cheaper than airfreight, but takes longer.

You might also want to try Pobox.ph for seafreight, its rates are lower than MSB and it also does door to door service. Here's the link for Pobox.ph: http://pobox.ph/

g's picture

why don't you just ask JAC directly? I'm not sure if they provide a written quotation but if not try to get them to write their quote in black and white so you can make them stick to it. There is no better authority to answer your question than JAC themselves.

Otep's picture

I want to try JAC, im planning to buy computer parts in NEWEGG.com. Can Johnny air cargo deliver the item door to door like for example in Bulacan province?

Jillsabs's picture

Yup, JAC does door to door delivery. Please get in touch with them directly for their rates.

Anonymous's picture

People have to be careful when using Johnny Air or they might get a "SURPRISE" charged shipping amount.

I recently bought two items
http://www.amazon.com/Dreambaby-L610-Bath-Seat/dp/B000MPMDJ4

http://www.amazon.com/Fisher-Price-Space-Saver-Chair-Scatterbug/dp/B005I...

Both items are only 13.2pounds and when it got here, Johnny air did their own computation converting volume weight and averaging out which made my items total a whopping 36 pounds!

And made us pay P10,000++ for shipping!! GEEZ!! I really hate them. So this is where they get their profit. If they would quote prior to our shipment then we could've decided not to go for them but then they NEVER want to quote how much the shipping would be. NOW I know WHY. They would always say they can only quote when the item gets to their warehouse which is when we've already purchased the items.

I really regretted using them!!! I should've used other couriers where they actually tell you how much the shipping is and not surprise you with their stupid computations.

Jillsabs's picture

I'm sorry you felt you were gypped, but carriers really do charge based on either weight or dimension, depending on what ends up heavier. That's their SOP.

I checked out your items and even if they're light, pounds-wise, they look bulky, so it made sense for JAC to charge you based on dimension.

That being said, I agree with you that the shipping fee should have been divulged before the shipment was made. That's why I like MSB, there are no surprises. MSB tells you beforehand how much the shipping fee will be for air or sea travel, and you have the option to choose either one of those.

Anonymous's picture

Does JAC have additional surcharge, VAT or tax charges that comes with their service fees? Thanks!

Jillsabs's picture

Yes, it charges 12% VAT plus a $5 handling fee on top of the shipping fee. I wrote about that in a past post, you can read it here: http://kikay.exchange.ph/node/4916

Anonymous's picture

I have a question, i want to use my gcash amex card to buy a watch online, well the problem is, my-shopping box does not allow shipping of watches (as seen on its website). so can i use my gcash amex to buy the watch then put johnny air as my shipping address so i can use their services?

Jillsabs's picture

You can't. The Gcash AMEX card is exclusive to My Shopping Box so it can't be used with other forwarders.

Why don't you just use your personal credit card to buy the watch and have it delivered through JAC? I think JAC also offers a service where they can buy an item for you if your credit card won't be accepted by the vendor abroad. Of course, this will entail additional fees.

Anonymous's picture

Oh I see. Thanks for the information. :) hmm One last question, sorry, im just a college student by the way, i use my saved money to buy things thru gcash and i dont have my own credit card yet. :) anyways, how about sites that are not based in the US, for example yesasia.com which sells asian movies music etc. can i use my gcash for this one and have my own home as shipping address. since we can use gcash for local markets as said in their website. :) again thank you for taking time to answer my question. :D

Jillsabs's picture

No problem at all :)

Gcash Amex is tied up with My ShoppingBox, so you can't use Gcash Amex separate from My Shopping Box. You can't use Gcash Amex and have your items shipped through JAC. You can't use Gcash Amex and bypass MSB to have the products sent directly to your house, like what you're proposing to do with Yesstyle. And by local market, I think Gcash is only referring to the Philippine market and not regional destinations like Hongkong, where Yesstyle is at.

I checked the Yesstyle website and they don't accept Gcash per se as a payment method (although you can ask them directly if they do). Now if you want to use Gcash Amex, you have to have your Yesstyle items shipped to the US and then shipped to the Philippines, which is kinda silly really since Yesstyle is just in Hongkong.

Yesstyle does accept Paypal, so maybe you should look into that. Perhaps you can open a Paypal account and ask someone with a credit card to buy Paypal credits for you.

Anonymous's picture

Ohh.. Ok I get it now, a million thanks again for the reply. :D well it really sounds silly having my purchases shipped from Hongkong then US and then here. Oh well i guess ill ask someone (my parents if they allow me) to buy those things that i want, ill pay them anyway.

Hmm ill take note on your suggestion on paypal, maybe it would be the solution to my problems. again Thank you so so much!! :)

Jillsabs's picture

You're welcome! Glad I was able to help :)

Anonymous's picture

I have a question. Does Johny Air accept jewelries and stuff?
It's because I was planning to buy someone a gold necklace from US as a gift but My-shoppingbox doesn't accept jewelries or anything that have high value. So much for paying $25 for MSB subscription when they have too many restrictions....

Jillsabs's picture

I don't know, sorry. But you can direct your question to JAC here: http://www.johnnyairplus.com/index.php

jenipearls's picture

hi! i just ordered items from cathkidston.co.uk. sent order email confirmation to jac-mnl@johnnyair.com -- is that a valid email address? was not sure about the other email addresses based in the united states. as you stated, it must be forwarded to the Johnny Air contact person in the Philippines.

Jillsabs's picture

Hi Jenipearls,

Please check out this site for the proper procedure on how to use JAC after making a purchase: http://www.johnnyair.com/?page=82

In the post, Mel-Mel referred to Christine Villaranda as her Manila contact. Here are Christine Villaranda's details (which I got from that link above):

Christine Villaranda (Manila)
c.villaranda@johnnyair.com
tex/call: +63 917 526 2863
office landline: +63 2-750-3821

jenipearls's picture

thanks for replying and providing the link. i will send christine an email then. although, i just received a reply from 'jova' thru the jac-mnl email address.

i really appreciate your help. many thanks!

happy holidays!

Jillsabs's picture

You're welcome!

Justin's picture

Hi, do they have to know the contents of your package? Will JAC open it? What if I want to buy adult toys, will I have to specify that? Also, if I pay using credit card, will they ship it directly to my home instead of pick up? thanks!

ResetClothing's picture

they do have door to door service.

Jillsabs's picture

Thanks for clarifying! :)

Jillsabs's picture

Hi Justin,

I don't think JAC will open your package, but I'm not sure if they have a door to door option.

Ian's picture

Hi! Just wanted to ask -- before you used JAC's service for the first time, did you contact JAC first to let them know you intend to use their service, or to create a JAC profile? Or did you just go ahead with your order and inform them after?

I'm considering using JAC for an order I plan to place in a few days. I sent an email yesterday to Mr Villafranca in LA with some questions, but I haven't received a reply. It could be because it's Thanksgiving weekend in the US. But, could it be I'm going about it the wrong way? Should I contact someone from Makati instead? Or should I just go ahead and place my order and inform them to expect it?

Any advice would be appreciated. Thanksmin advance for the help :-)

Ian.